Refund and Returns Policy

🚚 Shipping & Return Policy

Website: sorvidao.com.shop
Email: yangpeixian111@163.com

🛫 Shipping Policy

Processing Time
All orders are processed within 2–5 business days.
Each item is carefully packaged to ensure safe delivery.

Shipping Time
Estimated delivery times (after processing):

USA / Canada: 7–15 business days
UK / Europe: 8–18 business days
Asia / Australia: 7–14 business days
Other Regions: 10–25 business days

Tracking
Once your order is shipped, you will receive a tracking number via email.
Please allow 1–3 business days for the tracking info to update.

Shipping Fees
Shipping costs are calculated at checkout based on your location and order weight.
We offer free shipping on orders over $X (optional — edit if needed).

🔁 Return & Refund Policy

We want you to love your purchase — but if something isn’t right, we’re here to help.

Return Window
You may request a return or exchange within 14 days of receiving your order.

Return Conditions
To be eligible for a return:

Item must be unused and in original packaging
Customer is responsible for return shipping costs unless the item is damaged or incorrect

Damaged or Defective Items
If your order arrives broken or with defects, please contact us within 5 days with photos. We will offer a replacement or full refund.

Non-returnable items:

Custom or made-to-order items
Gift cards

How to Request a Return
Please email us at guangzhoumincan@outlook.com with your order number and reason for return.

Refunds
Once your return is received and inspected, we will notify you and process your refund within 3–7 business days to your original payment method.